I.T. Service Desk Analyst
- 05-Dec-2019 to 31-Dec-2019
- - JWV Administration Building, 2730 Rodd Field Rd.
- Corpus Christi, TX, USA
- Full Time
PRIMARY OBJECTIVE OF POSITION
First line Service Desk support for all credit union staff. Assist staff in the operation of standard desktop equipment including computers, printers, and all connected peripherals. Assist staff with usage of all desktop software including, but not limited to, Windows operating systems, Microsoft Office applications and financial software. Assist Desktop team with remote and onsite software delivery and hardware deployment preparations. Develop any related technical documents, policies, and procedures ensuring all documentation meets compliance requirements and is properly maintained.
Associates degree from an accredited college or university in the information systems field. Three (3) years of experience in information systems can be substituted in lieu of the associate's degree. Microsoft, A+, or Network+ certifications are a plus.
One (1) year prior experience in the information systems field.
Position involves wrist/hand manipulation; good visual acuity for detail work; ability to bend stoop on a regular basis; reach overhead and lift up to 50 pounds. Vision abilities required by this job includes close vision for frequent viewing of computer monitor and review of documents. Must possess a valid Texas driver's license, means of transportation and be able to travel independently.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must have a strong ability to read and carry out various written instructions and follow oral instructions. Must have a strong ability to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Periodic after hours work required.
Microsoft Windows desktop operating system and Microsoft Office applications. Must have a strong working knowledge of Microsoft Windows operating systems, Microsoft Office Software (with emphasis on Excel, Word, PowerPoint, and Outlook), and Microsoft systems networking Desktop computers, tablets, smartphones, printers, communications equipment, calculator, fax and copy machine.